FAQs

Shipping

All of our orders are despatched from our warehouse in Melbourne, Australia via Australia Post.

We offer free registered mail on all orders over $100.

Registered mail: $9.95
Express post: $14.95

For all enquiries regarding international shipping, please email info@maltandbrew.com

Currently we do not offer click and collect services from our warehouse.

Returns

In the unlikely event that your glassware is broken in transit, we will replace the glass free of charge as soon as we are notified. No need for a return.

We require to be notified within 30 days of delivery for a return to be arranged.

Glasses

All of our glassware must be handwashed.

All of our crystal glassware (including decanters) are made using lead-free crystal.

Lead-free crystal replaces lead with barium oxide, zinc oxide and magnesium oxide. This creates a stronger crystal glass than leaded crystal, whilst maintaining similar qualities.

Research has shown that it is NOT safe to store wine, whisky or any spirits in leaded crystal and caution should be used when purchasing decanters, especially from vintage stores.

Yes! We offer a gift wrapping service here.

Not all of our glasses come packaged with a wooden box. You can find wooden box glasses here and glasses without here.

At this time we do not offer engraving. We have had customers who have successfully had our glasses engraved externally by professionals, but we cannot issue a return in the case of breakage.

Promotions

Unfortunately we currently do not run promotions that allow two coupons to be used in the same checkout.

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