Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not permitted on a change-of-mind basis.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@maltandbrew.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting and receiving return approval will not be accepted.

You can contact us at info@maltandbrew.com with any questions about returns.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, broken or incorrect. This allows us to assess the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, personal-care products, hazardous materials, flammable liquids and gases.

Custom, personalised and engraved products cannot be returned, exchanged or refunded unless they arrive damaged, broken, defective or incorrect. This does not affect any rights you may have under applicable consumer law.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns regarding a specific item.

Exchanges

The fastest way to receive a different item is to return the eligible item you have and, once the return has been accepted, place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.